RedHot Reptiles
RedHot Reptiles
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RedHot Reptiles

Terms & Conditions

*Last updated: September 2026*

1. Who we are

RedHot Reptiles is a sole trader based in Brisbane, Queensland, Australia.

These Terms & Conditions apply to every purchase made through this website. By placing an order, you agree to them.

2. Eligibility

You must hold a current wildlife keeping licence appropriate to the species you are purchasing — either a Queensland native animal keepers licence or the equivalent interstate authority.

We verify your licence before handing over any animal. If you cannot produce a valid licence at the time of collection or delivery, we cannot complete the handover. You will be refunded in full.

3. Pricing

  • All prices are in Australian dollars (AUD) and include GST where applicable.
  • Prices are set by us and may change without notice. The price at the time of your completed payment is the price you pay.
  • We do not add hidden fees. What you see at checkout is what you pay for the animal.

4. How our store works

  • Each animal is listed individually. There is only one of each animal.
  • Adding an animal to your cart does not reserve it. Carts are not holds.
  • The first person to complete payment for an animal receives it. If two buyers pay for the same animal at the same time, the system resolves this automatically and the buyer whose payment is processed first receives the animal. The other buyer is refunded in full.
  • We are not responsible for animals that sell while they are in your cart.

5. Payment

  • Payment is processed through Stripe, a PCI-DSS compliant payment processor. We accept card, Apple Pay, and Google Pay.
  • We never see or store your credit card details.
  • Animals are paid for in full at checkout. We do not accept deposits or partial payments.
  • After checkout, you will receive a confirmation email with your order reference.

6. Collection (pickup)

  • All animals are available for collection in Brisbane, Queensland.
  • After purchase, we will contact you to arrange a collection time by appointment.
  • You must bring your current wildlife licence and photo ID to collection.
  • Please collect your animal within 14 days of payment. If you have not collected or made arrangements within 14 days, a storage fee of $10 per day may apply. If no arrangement is made within 30 days, we reserve the right to cancel and refund the order minus any applicable fees.
  • Until the animal is in your hands, it is our responsibility.

7. Delivery

  • Delivery may be available depending on your location. Select "Delivery" at checkout and enter your suburb and postcode.
  • Delivery is quoted individually after your purchase. We will send you a quote and, if you accept, a separate payment request for the delivery cost.
  • Delivery costs are not included in the animal price at checkout.
  • We do not currently deliver interstate.
  • We will not deliver in conditions that put the animal at risk, including extreme heat or cold. If conditions are unsafe, we will delay and discuss options with you.

8. Refunds — before handover

  • Full refund if the animal becomes unavailable for any reason (e.g. health issue, accidental double sale resolved in your favour).
  • Refund minus processing fee if you choose to cancel before the animal has been handed over to you. The processing fee covers non-refundable Stripe fees incurred on your original payment.
  • Refunds are processed to your original payment method within 5–10 business days.

9. Refunds — after handover

  • Once the animal has been handed over to you (in person at collection or to the courier for delivery), the sale is final.
  • Your rights under Australian Consumer Law are not affected. Under the Australian Consumer Law, you are entitled to a remedy if the animal is not as described, has a health issue that was not disclosed, or fails to meet a consumer guarantee. Contact us to discuss any such issue.

10. Animal welfare

  • All animals are captive-bred and raised by us.
  • Animals are fed, housed, and transported in accordance with Queensland animal welfare regulations.
  • We will not hand over an animal in conditions we consider unsafe for its welfare, including extreme weather. We will work with you to find a safe alternative.
  • If an animal dies before handover, you will be refunded in full.

11. Licence verification

  • We collect your licence number and state at checkout.
  • We verify your licence before completing the handover.
  • Providing false or expired licence details may result in cancellation of your order and a refund minus any applicable fees.
  • We are not responsible for advising you on your licence obligations. Check with your state's wildlife authority for the requirements that apply to you.

12. Limitation of liability

To the maximum extent permitted by law, RedHot Reptiles is not liable for any indirect, incidental, or consequential loss arising from your purchase. Our total liability is limited to the amount you paid for the animal.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

13. Governing law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any dispute will be subject to the exclusive jurisdiction of the courts of Queensland.

14. Changes to these terms

We may update these terms from time to time. The version in effect at the time of your purchase is the version that applies. We will not apply changes to orders already completed.

15. Contact

If you have questions about these terms, contact us using the details on our Contact page.